Scored a purchased order (PO) from HEB? Congratulations!
You must be super excited. But you may also be wondering how you’ll get the shipment there, what you can expect along the way, or how to maximize your success at this retailer.
Don’t worry. We’ve outlined everything you need to know about shipping to HEB below!
About HEB
If you’re a Texas native or spend much time in the Lone Star State, you’ve likely shopped at HEB.
Founded in 1905, HEB is an American supermarket chain based in San Antonio, Texas, with more than 400 stores throughout Texas and Mexico. It brings in over $26 billion in annual sales and serves more than 1 million Texas households.
HEB Appointment Scheduling
HEB is a strict appointment facility accepting appointments Monday – Friday. Saturday and Sunday delivery availability varies by location. Appointments vary across distribution centers ranging from standard to after-hours.
- If there are no appointments available, contact the customer and ask if they can open additional dates.
- Portal scheduling is through Manhattan
- You can schedule appointments instantly through the portal and receive a confirmation number the driver must present during delivery
- Zipline’s standard is to schedule appointments within 4 hours of receiving the order
- 15-minute grace period
- Confirm agreement with the buyer. Canceling orders, requesting altered transit, or changing the manifest within 24 hours of delivery may produce fees, chargebacks, and/or refusals
HEB Scorecards
- Vendor scorecards started in February 2023
- Order arrives on time (on given MABD)
- Orders arrive in full (to original manifest PO submission from buyer)
- Orders arrive on time for scheduled appointments within a 15-minute window
HEB Packaging and Delivery Requirements
- Depending on programs and account agreements, pallet requirements may vary; please confirm the details with your buyer.
- A pallet label is required, there is no specific format, but it must include:
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- SSCC-18 Barcode
- Supplier Pack (Orderable) GS1 – 128 Format
- Placed on the outside of shrink wrap
- ASN Advanced Shipping Notice for EDI vendors
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HEB Preferred Carriers
Retailers like HEB typically provide a list carriers they prefer working with when they enter into agreements with CPG brands.
Confirm with destination terminals and DCs to find the best carrier. Many LTL carriers offer options for live unload and drop services. It’s important to confirm agreements and tariffs, as some carriers may charge extra for deliveries made after a certain time.
Let Zipline Take HEB Deliveries Off Your Plate
You might be wondering how we know so much about retailers and how they operate. It’s because we pride ourselves in being a retail-specialized 3PL. While most logistics brokers move everything from scrap metal to machinery, we exclusively ship finished retail goods that need to meet strict delivery requirements.
Partnering with a retail-specialized 3PL makes everything easier, way less stressful, and positions your brand to succeed.
It’s like the difference between a flashlight and a laser beam. Our specialization allows us to strategically elevate and empower CPG brands to dominate their categories.
