Have a question? Read through the following frequently asked questions for more information.
What are Zipline’s accounting contacts?
For specific questions not covered in F.A.Qs. please contact our accounting team by emailing [email protected].
To contact our accounting team via phone call 888-469-4754 and choose option #3. The accounting team is available for phone calls each day between 2 and 4 pm.
How do I submit my load paperwork?
To begin the accounts payable process, carriers can submit paperwork directly to [email protected]
What paperwork is required for me to get paid?
Please submit your carrier invoice, all delivery documents (POD-BOL), and lumper/driver work receipts directly to [email protected]. We cannot process payment until all documents are received and accepted by the carrier.
What are Zipline’s standard payment terms? Options?
Zipline’s standard payment terms are 30 days from the paperwork process date.
How do I know what loads are being paid on each Zipline payment?
Payment remittance will be attached to each check and in your subsequent invoice correspondence with Zipline.
Why haven’t I received payment on a load?
We may not have all your paperwork, the incorrect paperwork could have been received, or the paperwork sent could be missing a POD or lumper receipt.
If you have questions, contact [email protected]. They will be happy to assist you.
What does Zipline’s carrier portal provide?
The carrier portal provides visibility into available shipments, shipments that a carrier is assigned to, shipments that a carrier has delivered, and settlement history reporting. It also allows a carrier to share information with Zipline Logistics about the type and volume of equipment they are consistently operating, as well as where they may have any available equipment that they are looking for assistance covering.
I’ve forgotten my username and password for the carrier portal. How can I retrieve it?
Please email [email protected] and he will help you with this.