Have a question? Read through the following frequently asked questions for more information.
What are Zipline’s accounting contacts?
Email all paperwork to firstname.lastname@example.org.
For specific questions not covered in F.A.Qs. please contact our accounting team by emailing email@example.com.
To speak with either representative call 888-469-4754 and choose option #3.
Where should I send in my load paperwork?
Please email all paperwork to: firstname.lastname@example.org. You will receive a confirmation email stating the paperwork has been received.
What paperwork is required for me to get paid?
Please send in your carrier invoice, all delivery documents (POD-BOL) and lumper-driver work receipts to email@example.com. We cannot process payment until all documents are received.
What are Zipline’s standard payment terms? Options?
Zipline’s standard payment terms are 25 days from paperwork process date and can be routed by mailed check, direct deposit, or a fuel advance.
If you need faster processing, we have quick payment options for payment within hours of delivery.
I’m not receiving my remittance. What’s wrong?
We may have the incorrect email address on file or may need to set you up in our system. Please send the contact email for this to firstname.lastname@example.org.
Why haven’t I received payment on a load?
This could be due to a number of different things. We may not have all your paperwork, the incorrect paperwork could have been received, or the paperwork sent could be missing a POD or lumper receipt.
Please contact email@example.com and they will help you determine the root cause.
What does Zipline’s carrier portal provide?
The carrier portal provides visibility into available shipments, shipments that a carrier is assigned to, shipments that a carrier has delivered, and settlement history reporting. It also allows a carrier to share information with Zipline about the type and volume of equipment they are consistently operating, as well as where they may have any available equipment that they are looking for assistance covering.
I’ve forgotten my username and password for the carrier portal. How can I retrieve it?
Please email firstname.lastname@example.org and he will help you with this.