Have a question? Read through the following frequently asked questions for more information.
What are Zipline’s accounting contacts?
For specific questions not covered in F.A.Qs. please contact our accounting team by emailing [email protected].
To contact our accounting team via phone call 888-469-4754 and choose option #3. The accounting team is available for phone calls each day between 2 and 4 pm.
How do I submit my load paperwork?
Zipline is now live with a new Accounts Payable process with Epay Manager. This is a new online portal for carriers to upload paperwork, check payment status and manage invoice dispute resolution. This is a new online system that will provide much more real time transparency for the carrier on all aspects of the settlement process, as well as payment term flexibility.
If you have not done so already please visit www.epaymanager.com to register your company and select Zipline Logistics from the payer list. All loads delivered from 4/4/2017 and forward will be managed for payment and paperwork submission through Epay Manager.
Training on this new system is available Monday – Friday online at 11:00am EST. If you’re interested in attending one of these sessions, dial Conference Number: 605.475.5900 and Access Code: 298059. The training session will use https://join.me/levelonetech for online training. Epay Manager also has an on-demand training video if you are unavailable during this daily timeslot.
What paperwork is required for me to get paid?
Please submit your carrier invoice, all delivery documents (POD-BOL) and lumper/driver work receipts using Epay Manager. We cannot process payment until all documents are received and accepted by the carrier.
What are Zipline’s standard payment terms? Options?
Zipline’s standard payment terms are 30 days from paperwork process date.
If you need faster processing, we have quick payment options with a discount associated for active Epay Manager participants.
How do I know what loads are being paid on each Zipline payment?
Payment remittance will be attached on each check and email notification will be sent via Epay Manager once a load is paid by Zipline. You can also search history in Epay Manager to determine which loads have been paid.
Why haven’t I received payment on a load?
We may not have all your paperwork, the incorrect paperwork could have been received, or the paperwork sent could be missing a POD or lumper receipt.
What does Zipline’s carrier portal provide?
The carrier portal provides visibility into available shipments, shipments that a carrier is assigned to, shipments that a carrier has delivered, and settlement history reporting. It also allows a carrier to share information with Zipline Logistics about the type and volume of equipment they are consistently operating, as well as where they may have any available equipment that they are looking for assistance covering.
I’ve forgotten my username and password for the carrier portal. How can I retrieve it?
Please email [email protected] and he will help you with this.