Service Levels
Whether working with Zipline Logistics on a transactional or strategic level, you’ll receive best-in-class communication, outstanding customer service, access to shipper intelligence tools and Zipline’s CPG-tailored transportation services and expertise. We can help you execute on urgent shipments, manage your entire transportation network, optimize your operations, or provide a service offering that’s in-between.
Our experienced, professional logistics solution consultants can assist you in finding ways to build a more efficient supply chain that meets your customer demands. We believe in providing every customer world-class service no matter the extent of their logistics requirements.
Our unparalleled logistics customer service, CPG expertise, and freight visibility tools can be leveraged for singular shipments, lanes, or modes. No matter the order size, we handle all shipments with the utmost care and are invested in the ongoing success of our customers. Zipline acts as an extension of your organization by offering proactive solutions and always finding the right carrier for your haul, at the best value.
Working with an expert 3PL like Zipline also means you can eliminate the need for a costly transportation department or software system with our managed transportation services. Even the most innovative transportation management software (TMS) will still require a team to run and maintain it, with no guarantee on ROI. Zipline’s managed transportation solution eliminates overhead costs and delivers an almost immediate ROI.
All Zipline Logistics customers receive:
- A dedicated account team
- 24×7 support
- World-class customer service
- Track and trace order visibility with The Summit
- Access to our unique network of retail- and food-qualified carriers
- Proactive order and issue management
- Consumer goods and retail industry expertise
- Coaching on transportation best practices and industry trends
- Automated reporting
- Electronic billing
- 3PL Services
